Packages must be received by us within 10 business days after the RMA number has been issued. Return Merchandise Authorization number (RMA) are valid for only 10 business days. All refunds will be made back to the customer’s original form of payment within 7 business days of receiving the return merchandise.No returns or exchanges will be accepted after 30 days.The return/exchange policy begins on the customers purchase date. Platinum offers a 30 day return/exchange policy, unless otherwise noted. *Note: Platinum does not accept returns for refunds or exchanges of the following items: Open Software, Downloadable Software Products (Digital Downloads), Software Product Keycards, Online Subscription Software, and items manufactured by LG, Gigabyte, and Fortinet.
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